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If this has not resolved your issue please refer back to the product support page and, if necessary, raise a support case.
Products affected:
Information about macOS 10.15 Some users updating to 10.15 have found their DisplayLink devices have stopped working. 5.2 software is designed to run on Mac OS 10.15, but the OS can disable our kernel extension during the update.
i1 Display Pro & Pro Plus
Upgrading from older versions of OS X Macs using OS X 10.7 through 10.10 must first upgrade to OS X 10.11 El Capitan before updating to macOS 10.15 Catalina. Go to the OS X 10.11 El Capitan download page to get it. Open the System Preferences menu and select Software Update. Download macOS Catalina 10.15.4 Update. MacOS Catalina 10.15.4 introduces iCloud Drive folder sharing, Screen Time communications limits, Apple Music time-synced lyrics view, and more. The update also improves the stability, reliability, and security of your Mac. This update also includes bug fixes and other improvements.
The OS X Yosemite 10.10.5 update improves the stability, compatibility, and security of your Mac, and is recommended for all users. This update: Improves compatibility with certain email servers when using Mail. Fixes an issue in Photos that prevented importing videos from GoPro cameras. OS X 10.7 - 10.14: Download Doxie 2.10.3 for Mac. OS X 10.15 and later: The original Doxie isn't compatible with Mac OS X 10.15 or later. We have more information, along with a low cost upgrade program, available here. Windows - Select your Windows version to download the driver and Doxie App: Windows 7 or earlier.
i1 Studio Display
i1 Studio
Big Sur OS 11
The issues with i1Display Pro, Pro Plus, i1Studio and i1Display Studio devices using i1Profiler on M1 based Mac computers have been fixed in the latest 3.4.0 release of the i1 Profiler and the 1.6.0 version of i1Studio applications.
The software is also fully compatible with Intel based Macintosh computers running Big Sur.
Please download the latest installer for both applications from our downloads page below.
Mac Os Update 10.15 6
Catalina OS 10.15
i1 Display Pro
ColorMunki Display
ColorMunki Photo
i1 Studio
ColorMunki Smile
With the release of Mac OS 10.15 (Catalina) Apple have moved to a 64bit platform, so the operating system will no longer support 32bit applications.
X-Rite have updated software for the devices listed above and can be downloaded from the page below.
*** ColorMunki Display and ColorMunki Photo ***
The ColorMunki Display and ColorMunki Photo calibration systems have now been discontinued and has been replaced by the i1Display Studio and i1 Studio systems.
However, your older devices can still be used with the new i1 Studio application. The software gives full compatibility with the latest Macintosh (Catalina OS10.15) and Windows 10 operating systems and has full backwards compatibility with both the ColorMunki Display and Colormunki Photo Hardware.
The New i1 Studio and all the latest updates for the X-Rite photo products software can be obtained from our downloads page below.
**ColorMunki Smile – Discontinued Mac Support
Mac OS X 10.15 Catalina was released on October 7, 2019. This new Mac operating system requires applications to be 64-bit compliant.
ColorMunki Smile software is a 32-bit application, and will not run on Mac OS X 10.15 Catalina.
There are no plans to develop a 64-bit application for ColorMunki Smile.
Os X 10.15 Update
To continue to use the ColorMunki Smile on a Mac, you will need to avoid upgrading to Mac OS X 10.15 Catalina.
If you decide to upgrade to Mac OS X 10.15 Catalina, you should consider upgrading to the i1Display Studio or i1Display Pro which are both 64 bit compliant.
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Os X 10.15 Upgrade
If this has not resolved your issue please refer back to the product support page and, if necessary, raise a support case.